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This page is designed to answer the more common questions associated with using this website and ordering from Easywear Australia. If you would like any further assistance please complete the Feedback Form and we will respond to you as soon as possible.

Online Purchasing and Security
1.  How do I make a purchase?
2.  What is your warranty / guarantee?
3.  Can I fax you my order?
4.  Can I delete items or cancel my order if I change my mind?
5.  What will happen if an item I order is unavailable?
6.  What is your Privacy and Security Policy?
7.  Are prices displayed inclusive of GST? Will I get a Tax Invoice with my purchase?
8.  Do you accept international orders?
9.  In what currency are the prices on the site?
10. How do I convert product prices into my own currency?
11. What happens if my goods are defective or I never receive my order?
12. Upon placing an order how long does it take to receive my products?
13. How do I know my card number will not be stolen by hackers? Is it really secure?
14. How much is the postage for my order?

Site Accessibility
15. Why must I have cookies enabled on my browser when using this site?
16. Why am I having problems using this site?

General Questions
17. Where is the Easywear Australia shop located?

Online Purchasing and Security

How do I make a purchase?

ONLINE

Browse through the product range of our catalogue and when you find an item to purchase, select the colour and sizing required and click the "Add to Basket " button. Once you have added the item/s you wish to purchase you can then view the shopping basket contents or simply "Purchase".

Details required.

1. Card number / type of card.

2. Security code (see below for explanation)
The card security code is a unique three or four-digit number printed on your debit/credit card. This number is not embossed on the card and hence not printed on receipts - making it difficult for anyone other than the genuine cardholder, to know it. Some card issuers refer to this number as the 'Card Security Code' others as the 'personal security code' and others as 'Card Verification Value'.

3. Expiry Date (month/year).

4. Cardholder's Name.

5. Billing Address
Please enter the address to which your card statement is currently sent. It is essential that you keep your Card Issuer informed of any changes of address. Your billing address must match the address held by your Card Issuer exactly.

BY FAX

Browse through the product range of our catalogue and when you find an item to purchase simply record the item number, product name, colour, size and payment type(cash, cheque or credit card details), and fax to (08) 9445 2333 (within Australia) or +61 8 9445 2333 (International). If not a credit card payment simply mail the payment to Suite 1 / 15 Howe St, Osborne Park, WA 6017.

BY POST

Browse through the product range of our catalogue and when you find an item to purchase simply record the item number, product name, colour, size and payment (or credit card details), and mail to Suite 1 / 15 Howe St, Osborne Park, WA 6008.

What is your warranty?

Easywear Australia warrants our products as free of defects in design, materials, and workmanship. THE FOREGOING WARRANTY IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTS OF EVERY KIND AND NATURE, INCLUDING THE WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. In the event of a breach of warranty, our sole obligation shall be to replace any product purchased that does not conform to the foregoing warranty. Without limiting the generality of the foregoing, Easywear Australia shall not be liable in tort, contract or otherwise for any incidental, consequential or special damages. All products manufactured and/or distributed by Easywear Australia should be used in accordance with the products' labeled intended use.
Please Note: Purchase of this product does not include any right or license to exploit this product commercially.

Can I fax you my order?

Yes to place your order simply fax a purchase order to (08) 9445 2333 (Australian orders) or +61-8-9445 2333 (International orders) or fax your credit card details (details required are listed here). Please ensure we have your FULL delivery address and please include a contact phone number.

Can I delete items or cancel my order if I change my mind?

If you want to change or cancel your order, please let us know as soon as possible, by calling our Customer Service Department on (08) 9445 2333 . We will check the status of your order and attempt to make the necessary changes. If your order has already been packed and shipped, the order can not be amended. In this case a Customer Service Department Team Member will arrange for collection of the item(s) or delivery of additional item(s).

What will happen if an item I order is unavailable?

A Customer Service Department Team Member will make contact by phone to arrange a suitable alternative product. We will not substitute items on your order without making contact, however we may ship the remainder of the order if you are not contactable. You will not be charged for items not shipped.

What is your privacy and security policy?

Easywear Australia is totally committed to your privacy and security of sensitive information. To read our full privacy and security policy click here.

Are prices displayed inclusive of GST? Will I get a Tax Invoice with my purchase?

Yes. All prices displayed on the site are GST inclusive and Easywear Australia will provide a Tax Invoice with your delivery stating the amount of GST included in the total value of the order. The Easywear Australia ABN number will be printed on your tax invoice.

Do you accept international orders?

Yes. World wide orders are accepted. We can ship to any country worldwide.

In what currency are the prices on the site?

Australian Dollars - AUD

How do I convert product prices into my own currency?

Easywear Australia recommends the use of www.xe.com as the preferred currency conversion tool.
Please Note: Payments are ONLY accepted in Australian Dollars.

What happens if my goods are defective or I never receive my order?

If you need to return an item, please notify customer service at Easywear Australia within 14 days of receiving goods for authorisation. Include your order number.

We do everything in our power to make certain you receive your order promptly and in good condition. Nevertheless, sometimes problems can occur. Please check your order as soon as it arrives. If you discover missing or damaged merchandise contact customer service at Easywear Australia within 14 days of receiving goods and we will give you instructions concerning a replacement.

Upon placing an order how long does it take to receive my products?

Depending upon the destination location, products should be received within 21 days of order.

How do I know my card number will not be stolen by hackers? Is it really secure?

Yes it really is secure when you order with Easywear Australia.

When you use your credit card number online you should always check that the website is secure (the page address should begin with https:// instead of http:// indicating a secure link between you and the website). We have implemented an SSL-secured link so that your credit card details can not be read by hackers (or anybody else for that matter) as they pass across the internet.

All previous credit card number theft by hackers that you may have heard about has occurred when a website has not securely stored credit card numbers on their server AFTER they have travelled over the internet. There has not been one single case where intercepted SSL-secured credit card numbers have been stolen as they travel across the internet. SSL is an extremely secure cryptographic algorithm that cannot be broken to reveal your credit card details. It is used by hundreds of thousands of e-commerce sites today and is the industry standard.

Therefore to eliminate all risk we do not hold your credit card numbers on our server at all. We simply pass your encrypted credit card details immediately to our credit card processing system.

How much is the postage for my order?

Postage and handling rates are:

$11.00 within Australia,
International by request.

Site Accesability

Why must I have cookies enabled on my browser when using this site?

Cookies are required to allow the "shopping trolley " software to work. Almost all sophisticated shopping trolley software on e-commerce websites require the use of a cookie. Basically the cookie we deposit on your computer temporarily stores the contents of your shopping trolley while you browse and shop with us. If you use our site without cookies you may find in certain situations that the "contents of your trolley " are lost half way through your shopping experience. Our cookies are not stored permanently on your hard drive, rather they are removed when your shopping session is left unattended for a long period of time or when your browser window closes.

Why am I having problems using this site?

While there may be many reasons, the most likely is that you are either using an older browser or a newer browser with Javascript and/or cookies turned off. Please make sure you have both Javascript and Cookies turned on.

General Questions

Where is the Easywear Australia shop located?

Suite 1 / 15 Howe Street, Osborne Park, WA 6017. Please see our location map.